![]() ![]() This keeps all team members aware of what’s to be done while giving the IT staff full control over directing queries to the right team members.Įach query will only be handled by the member who’s most experienced to solve it, so everyone has a little bit on their plate at the time. This way, every single ticket will appear on the IT team’s Trello board for everyone to see. So, how can I turn my Trello board into an IT help desk?įor every ticket that’s created, a new Trello card will synchronously be created with the ticket’s information. ![]() Hipporello Service Desk is the way to turn emails into tasks on your Trello board and to get the real job done effectively. “Regardless of how much we talk about the future of work, collaboration, and transformation, the sad reality of most office employees is that emails keep them handcuffed to their inbox and distracted from getting the actual job done.” says Alberto Furger in his recent blog post. If you are still on emails only, you probably know that emails have gone far from improving productivity and efficiency in the IT setting especially when dealing with high volumes.Īlthough your team might be all set up and comfortable with their current IT help desk, or communicating through email, just imagine focusing only on important issues and not having to deal with repetitive tasks anymore, and actually getting the real job done. If you knew the amount of time your IT team could be saving and the progress your business could be making with a proper IT help desk in place, you wouldn’t put it off any longer. Tickets get buried, and important bug fixes go unnoticed and unresolved. If you’ve had trouble with IT tickets before, you know how frustrating it can be when team members aren’t on the same page. ![]() Even more so when it is built for your business management tool, Trello. And that makes it a must to have a systematic and well-thought way of handling the work on a proper IT help desk. IT help desks can get messy without the right ticketing systems and right tools. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |